Essential Living – Refund & Return Policy

At Essential Living, we take immense pride in the quality of our handcrafted body scrubs, bath salts, lip scrubs, creams, and body lotions. Due to the personal and hygienic nature of our cosmetic products, all sales are final. Please review our policy below regarding defective items and refunds.

1. All Sales Are Final

To uphold strict health, safety, and hygiene standards, we do not accept returns, exchanges, or issue refunds for any products due to a change of mind. This applies to all opened, unopened, and used items. Once an order has been placed and dispatched, it is strictly non-refundable unless the item is defective or damaged upon arrival.

2. Damaged or Defective Goods

We pack every order with great care from our Johannesburg facility, but occasionally items may be damaged in transit or a defect may occur. If your products arrive damaged, defective, or you receive an incorrect item, you are fully eligible for a replacement or a refund.

• Please notify us within 48 hours of delivery.
• Provide your order number and clear photographs of the damaged or defective item(s) alongside the exterior packaging.
• Upon review and approval, we will arrange for a replacement to be shipped to you via express delivery at our cost, or we will issue a full refund to your original method of payment (e.g., via Yoco).

3. Non-Refundable Items

• Gift cards.
• Items purchased on final clearance or sale.
• Custom formulated or personalized wholesale batches.
• Any item reported as damaged or defective outside of the 48-hour delivery window.

4. Refund Processing Times

Once a refund for a defective item is approved, it will be processed immediately on our end. However, depending on your bank or credit card issuer, it may take 3 to 7 business days for the funds to successfully reflect in your account.