Refund policy

Essential Living – Refund & Return Policy

At Essential Living, we take immense pride in the quality of our handcrafted body scrubs, bath salts, lip scrubs, creams, and body lotions. We want you to be completely satisfied with your purchase. Please review our policy below regarding returns and refunds.

1. Hygiene and Cosmetic Product Restrictions Due to the personal nature of our products and strict hygiene and safety standards, we cannot accept returns or exchanges on any opened or used cosmetic products. This is especially critical for jarred creams and lotions, which can easily be contaminated once opened. Once the tamper-evident seal is broken or the product has been used, it is strictly non-refundable.

2. Unopened and Unused Items If you have changed your mind about a purchase, you may return unopened, unused items in their original packaging within 14 days of receiving your order.

  • To initiate a return, please contact us with your order number and the reason for return.

  • Customers are responsible for the return courier costs for items returned due to a change of mind.

  • Once the returned items are received and inspected at our facility, a refund will be processed to your original method of payment (e.g., via Yoco).

3. Damaged or Defective Goods We pack every order with great care, but occasionally items may be damaged in transit. If your products arrive damaged, defective, or incorrect:

  • Please notify us within 48 hours of delivery.

  • Provide your order number and clear photographs of the damaged item(s) and the exterior packaging.

  • We will arrange a replacement to be shipped to you via express delivery at our cost, or issue a full refund, depending on your preference and product availability.

4. Non-Refundable Items

  • Gift cards.

  • Items purchased on final clearance or sale.

  • Custom formulated or personalized wholesale batches.

5. Refund Processing Times Once a refund is approved, it will be processed immediately on our end. However, depending on your bank or credit card issuer, it may take 3 to 7 business days for the funds to reflect in your account.