Essential Living – Shipping & Delivery Policy

We process and dispatch all orders directly from our fulfillment center in Johannesburg, South Africa. Because our products are handcrafted to ensure maximum freshness, please read our delivery timeframes below.

1. Order Processing Time

All orders are processed and packed within 1 to 2 business days (excluding weekends and South African public holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched with the courier.

2. Shipping Rates and Estimates

We offer reliable, door-to-door courier delivery nationwide across South Africa. Shipping charges for your order will be calculated and displayed at checkout.

• Standard Economy Delivery (R100): Estimated delivery in 2 to 4 business days once dispatched.
• Express Overnight Delivery (R150): Estimated delivery the next business day after dispatch (Available for main city centers only).

Please note: Delivery to regional or remote outlying areas (farms, deep rural towns) may take an additional 1 to 2 days on standard freight times.

3. Temperature Sensitivity Disclaimer

Our handcrafted creams and body lotions are formulated with high-quality ingredients that can be sensitive to extreme heat. We highly recommend ensuring someone is available at your delivery address to receive the package, as leaving boxes outdoors or in direct sunlight for extended periods may cause the lotions to separate or alter in consistency.

4. Courier Services and Tracking

We partner with premium local couriers to ensure your items arrive safely. We do not ship via the South African Post Office, and we cannot deliver to P.O. Boxes. Please ensure you provide a valid physical residential or business address.

Once your order has shipped, you will receive an automated email notification containing a tracking number. You can use this link to track your package's journey directly to your door.

5. Failed Deliveries

Our couriers will generally attempt delivery twice. If they are unable to deliver the package due to an incorrect address provided at checkout, or if no one is available to receive the package, the parcel will be returned to us. In such cases, the customer will be responsible for the cost of re-shipping the items.

6. International Shipping

At this time, Essential Living ships exclusively within the borders of South Africa. We do not offer international shipping.